Introduction
At 9Reno, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect any information you provide when using our website.
By using this website, you agree to the practices described in this policy.
Information We Collect
We may collect the following information when you contact us or use our website:
- Name
- Phone number
- Email address
- Property address (if provided for quotation or service request)
- Photos or descriptions of repair issues submitted by users
- Website usage information through cookies or analytics tools
This information is collected when you:
- contact us via WhatsApp
- fill out a contact form
- request a quotation
- submit photos of defects or repair issues
How We Use Your Information
The information collected may be used for the following purposes:
- Responding to service enquiries
- Providing repair consultation or quotations
- Scheduling inspections or repair services
- Improving our website content and repair guides
- Understanding common home repair issues
We do not sell, rent, or trade your personal information to third parties.
Cookies and Website Analytics
Our website may use cookies or third-party analytics tools to understand how visitors use the website.
Cookies may collect anonymous information such as:
- pages visited
- time spent on pages
- general location data
- device type
This helps us improve the website experience and content.
You can disable cookies through your browser settings if preferred.
Data Protection
9Reno takes reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse.
However, no internet transmission or storage system can be guaranteed to be 100% secure.
Third-Party Links
Our website may contain links to other websites.
Once you leave our website, we do not have control over the privacy practices of those sites. We encourage you to review their privacy policies separately.
Your Consent
By using this website, you consent to the collection and use of information as described in this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, you may contact us through the website or WhatsApp listed on our site.
? Last Updated: Feb 2026